National Eviction

Privacy Policy

Last updated October 23, 2026

This Privacy Policy explains what information National Eviction LLC, the operator of NationalEviction.com ("National Eviction," "we," "us" or "our") collects when you use nationaleviction.com (the "Site"), how we use and share it, and the choices you have. It applies to visitors, landlords and property managers who submit consultation requests, and attorneys who create accounts or claim listings. It also covers calls to our business phone line.

1. Information we collect

Information you give us.

  • Consultation requests: your name, email address, phone number, the city and state of the property, property type, urgency and the description you write.
  • Attorney accounts and listings: your name, email address, firm name, address, phone, website, social links, logo, description and practice details. Account sign-in uses an email link; we do not store passwords.
  • Listing claims and submissions: the claimant's name, email and the firm being claimed or added.
  • Reviews: your name (as you choose to display it), email address, rating and review text.
  • Contact and support: anything you include in an email or contact form.
  • Phone calls: if you call our business line, we receive your phone number and the time of the call. If we cannot answer, an automated voice assistant may answer for us. Those calls are recorded and transcribed, and we receive the recording, a transcript and a short summary, including any message you leave (for example your name, callback number, email address and request). The assistant tells you at the start of the call that it may be recorded.
  • Payments: when you buy a plan, your card details are entered directly with our payment processor, Stripe, and never touch our servers. We receive your Stripe customer ID, plan, billing status and the last four digits and brand of your card.

Information collected automatically. Like most websites, our hosting provider records standard server logs (IP address, browser and device type, pages requested, referring page, date and time). We count page views on attorney listings using a request that contains only the listing's address, not who you are. We use a spam-prevention check from Cloudflare (Turnstile) on public forms, which may collect device and browser signals to tell people from bots. We use two analytics tools to understand how the directory is used. Vercel Web Analytics sets no cookies and collects no cross-site identifiers. Google Analytics sets cookies that tell one visitor from another and records which pages are viewed and how visitors arrived. We have turned off Google Signals, user-provided data collection and ads personalization in our Google Analytics property, so this data is not used to build advertising audiences or to personalize ads, and it is not linked to any advertising account.

Publicly available information about firms. Directory listings are compiled in part from firms' own websites, bar association and other public directories. This business contact information (firm name, office address, phone, website, general email, attorney names) is processed on the basis of our legitimate interest in operating an accurate directory. Firms can correct or remove their listing at any time (see Section 7).

2. How we use information

  • To deliver consultation requests to the attorney you chose and to notify firms that a request was made.
  • To create and manage accounts, verify listing claims, publish and edit listings, and moderate reviews.
  • To process subscriptions, send receipts and billing notices, and handle failed payments and cancellations.
  • To respond to questions and support requests, answer phone calls, take messages and call or email you back.
  • To send listing owners service messages about their listing, plan, leads and material changes to our terms. With your consent or where permitted by law, to send firms information about listing on the Site; every marketing email includes an unsubscribe link and our postal address.
  • To keep the Site secure, prevent spam and abuse, enforce our Terms and comply with legal obligations.
  • To understand how the Site is used in aggregate (for example, which state pages are most visited) and to improve it.

We do not sell personal information, and we do not share it with third parties for their own marketing.

3. How information is shared

  • With the attorney or firm you contact. A consultation request sent from a firm's page goes only to that firm. If the firm has confirmed (claimed) its listing, we send it your request and contact details, whatever plan it is on. If it has not, we tell the firm that a request exists, and it receives your details only if it confirms its listing within 7 days. A request that does not name a firm is not sent to any firm: we show you, and email you, a list of listed firms so you can contact the one you choose. Once a firm has your information, its own privacy practices apply.
  • Service providers that host and run the Site under contract with us: Vercel (hosting and delivery), Supabase (database, file storage and authentication), Stripe (payments), Resend (transactional email), Fastmail (our email), Instantly (email to law firms about their listings), Twilio (our business phone line), ElevenLabs (automated voice assistant, call recording and transcription), Cloudflare (Turnstile spam prevention), Google (Analytics) and OpenStreetMap tile servers (maps, which receive your IP address when map images load). These providers process data only on our instructions.
  • Public display. Listing content, firm contact details and approved reviews (with the reviewer's chosen display name) are published on the Site and may be indexed by search engines.
  • Legal and safety. We may disclose information to comply with law, a subpoena or court order, to enforce our Terms, or to protect the rights, property or safety of National Eviction, our users or the public.
  • Business transfers. If National Eviction is sold or merged, information may be transferred to the successor, which will be bound by this policy.

4. Cookies and analytics

Strictly necessary cookies. A session cookie keeps attorneys signed in to their dashboard, and a Cloudflare Turnstile cookie is used to pass the spam check on forms. You can block cookies in your browser, but signing in will not work without the session cookie.

Analytics cookies. Google Analytics sets cookies (named _ga and similar) that tell one visitor from another, so we can see which pages are used and how people find the Site. Vercel Web Analytics, which we also use, sets no cookies at all.

We have turned off Google Signals, user-provided data collection and ads personalization in our Google Analytics property. We do not use this data to build advertising audiences, we do not link it to any advertising account, and we do not sell it. If you would rather not be counted, you can block cookies in your browser or install Google's opt-out add-on; the directory works either way.

5. Retention

Consultation requests are kept so that firms can follow up and so we can trace and resolve complaints, typically for 24 months after submission. Account, listing and billing records are kept for as long as the account or listing is active and for the period afterwards required by tax and accounting law. Reviews are kept for as long as the listing is published unless removed. Recordings, transcripts and summaries of calls to our phone line are kept for as long as needed to follow up and keep a record of the conversation, typically up to 24 months. Server logs are kept for a short period by our hosting provider. We delete or anonymize data when it is no longer needed.

6. Security

Data is encrypted in transit (HTTPS) and at rest with our hosting providers. Access to the database is limited to the people who operate the Site, sign-in uses one-time email links rather than passwords, and public forms are rate-limited and protected against bots. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your choices and rights

  • Access, correction and deletion. You can ask to see, correct or delete personal information we hold about you. Listing owners can edit most listing details from their dashboard. Firms can ask for their listing to be corrected or removed even if they never created an account.
  • Marketing. Use the unsubscribe link in any marketing email, or email us. Service messages about an active account or plan will continue.
  • State privacy rights. Residents of California, Colorado, Connecticut, Virginia, Texas and other states with consumer privacy laws may have additional rights, including the right to know what personal information is collected and to opt out of its sale or sharing. We do not sell or share personal information for cross-context advertising. To exercise any right, email us; we will verify your request using the email address on file and respond within the time the applicable law allows. You will not be treated differently for exercising your rights.
  • Visitors outside the United States. The Site is operated from and hosted in the United States and is intended for U.S. users. If you use it from elsewhere, your information will be transferred to and processed in the United States.

Send requests to info@nationaleviction.com with "Privacy" in the subject line.

8. Children

The Site is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children; if you believe a child has provided information to us, email us and we will delete it.

9. Changes to this policy

We may update this policy as the Site changes. The "Last updated" date shows the latest revision, and material changes will be announced on the Site or by email to account holders. Continued use of the Site after a change means you accept the updated policy.

10. Contact

National Eviction LLC
82 County Rd, PMB #57
Mattapoisett, MA 02739
Email: info@nationaleviction.com
Website: nationaleviction.com

See also our Terms and Conditions and Accessibility Statement.